The acceptance of E-Government services in Lahore

Abstract

The acceptance of E-Government services in Lahore, Punjab, Pakistan faces challenges due to low levels of computer self-efficacy among residents. This study examines the connections between computer self-efficacy, the perception of usefulness, the perception of ease of use, and E-Government adoption. The aim is to enhance digital inclusion and improve government service accessibility, efficiency, and transparency. Applying a quantitative correlational research design and data was collected from 384 residents in Lahore through structured questionnaires. SPSS software was employed for analysis, including descriptive and inferential statistics such as multiple regressions. The literature review addresses key factors influencing e-Government adoption, highlighting challenges such as the digital divide and privacy concerns, alongside efforts by the Punjab Information Technology Board (PITB) to promote digital initiatives.  Findings provide actionable insights for policymakers, contributing to enhancing e-Government services in Lahore and beyond. The comprehensive nature of the research offers a robust foundation for designing interventions to drive digital inclusion and improve government service accessibility. Recommendations include optimizing perceived usefulness, boosting computer self-efficacy, simplifying user experience, ensuring demographic inclusiveness, conducting regular assessments, promoting security and trust, conducting targeted outreach, undertaking longitudinal studies, and expanding research scope to other regions. By implementing these recommendations, stakeholders can advance e-Government proliferation, meet citizen demands effectively, and drive transformative digital initiatives within public administration.