Decentralization, Citizen Participation, and Local Public Service Delivery: A Study on the Nature and Influence of Citizen Participation on Municipal Service Delivery in Pattoki

Abstract

Failure of governance systems is one of the major and most typical issues in developing states worldwide. The veracity of such failures and malfunctioning exists at every tier of government. The study conducted in Pattoki, a Tehsil of District Kasur in Punjab Province aims to understand the relationship between local government offices and citizens regarding public participation in service delivery, policy-making and implementation in small towns in Pakistan. The study employed a qualitative research methodology that consisted of 2 focus groups with citizenry including local residents and public representatives and government body compromising of municipal service officials and public executives. In addition, an in- depth review of relevant literature including the frameworks of public participation was conducted. The participants for the focus groups were selected to comprehend the potential contribution of public participation towards promoting joint decision-making to improve service delivery. An extensive literature review with the topology of ladder of public participation complemented the findings from the focus group discussions. The data analysis provided a strong understanding of standpoints, considerations, and interpretations of the factions, citizens, and government officials. Citizens' lack of awareness about the rule of law and policy procedures, low public trust, and low public office accountability and transparency are the genesis of inadequate service delivery.